Archive | October, 2011

Take it easy, Fresh Direct

13 Oct

It’s only a cucumber. But, thank you so much, not only for crediting me the $1.78, but for always being there for me.

———- message ———-

To: FreshDirect Customer Service Team
Subject: [contact_us] Problem with an order I received

Hello! My cucumbers that I received yesterday were rotten when I unpacked them.

———- message ———-

Dear Apryl,

Thank you for contacting FreshDirect.

I want you to know how sorry I am that some perishable items in your order arrived in an unacceptable condition. Please know that quality control of our products is of maximum importance to us. We appreciate your taking the time to alert us of this situation. Our Merchandise Leadership Team is always here for you. Their job is all about your feedback. They are constantly reviewing our customers’ correspondence and taking action to fix every problem.

To make up for the unacceptable cucumbers, a store credit in the amount of $1.78 has been applied to your account. Look for our follow-up email within 48 hours, confirming that the credit has completed processing and is available for your use.

Again, thank you for telling us what happened and providing us with this opportunity to correct the problem. If you are not satisfied with our solution, or if you have any other concerns, please call us at (212) 796-8002. Or contact us directly by responding to this email.

And remember – you are our Number One priority!